Payment/Shipping/Returns

Payment

At the moment, we provide the possibility of payment in five ways:

1. Payment to "PrivatBank" details.
2. Payment to "MonoBank" details.
3. PayPal (for international transfers).
4. Payment upon receipt (20 UAH + 2% of the transfer amount).
5. LiqPay payment through the website.
6. Payment upon pickup.

After you have made your choice and placed an order through our online store, a manager will contact you to clarify additional details, if necessary. After placing the order or talking with the manager, details with payment information will be sent to the mobile phone you specified. Please also familiarize yourself with the terms of the order:

• Any order is accompanied by a prepayment of UAH 200.
• In the case of a purely individual nature of the order, where the client has chosen physical changes (lengthening the belt/adding an additional pocket, etc.) or specific color combinations, the advance payment is UAH 500.
• Also, prepayment can be the full cost of the order at the customer's request.
• The client has the option to pay the balance of the amount for the order when receiving it with the help of the Nova Poshta cash on delivery service or to pay the balance at the pick-up point, if the client is in Kyiv and wants to pick up his order himself.
• The order is shipped within 3-5 working days with a possible delay of 1-2 working days. BUT: the order can be fulfilled according to the individually approved date, if the customer needs to receive the order on a specific day.

Important: we are open to discussing individual conditions and wishes.

Delivery

• Pickup from the showroom in the city of Kyiv at the address of Teslyarska 4 street (5 minutes from Vasylkivska metro station).
• Delivery by Nova Poshta to any city in Ukraine or abroad, the service is paid by the recipient according to the carrier's tariffs
• Delivery by courier to the door, the service is paid by the recipient according to the carrier's tariffs
  

The shipping time is 3-5 days (if you need it urgently by a certain date, let us know - and we will schedule the shipment so that you receive it on time).

Sending parcels every day except Saturday and Sunday.

Return

Return or exchange of a product (without making changes to it) that was not available are carried out in the event of:

1. If there are significant structural differences between the actual product and the information presented on the website.
2. Low-quality processing of materials, namely the work performed on the product - uneven seam, significant defects in materials, fittings.

In this case, we will be responsible for the reimbursement of repair/replacement rolls and shipping services.

At the same time, the product must not be used and must be returned within 14 working days from the moment of receipt.

The funds will be returned to the details provided by the client within 1-3 business days!

Return or exchange of a good quality product that was in stock or has no specific changes:

Article 9. According to the Law of Ukraine "On the Protection of Consumer Rights":

The consumer has the right to exchange a non-food product of appropriate quality for a similar one from the seller from whom it was purchased in the following cases:

1. If the product did not satisfy the buyer in terms of shape, dimensions, style, color, size or for other reasons, it cannot be used for its intended purpose.
2. If for some reason it did not suit the buyer, it was not used and its appearance, consumer properties, seals, labels, as well as the settlement document issued to the consumer together with the sold goods, were preserved.

Article 8. According to the Law of Ukraine "On the Protection of Consumer Rights":

1. If the defects are insignificant, the buyer has the right to have them removed free of charge within the established statutory period.
2. If, as a result of the examination, it is established that the defects of the goods were caused by the fault of the buyer, he is obliged to reimburse the expenses related to the examination. Defects caused by incorrect operation are also eliminated at the buyer's expense.

Exchange and return of good quality goods:

1. No more than 14 days have passed since the day of receipt of the goods and the goods have no signs of use, the integrity of the packaging, product appearance, consumer properties, seals, markings, as well as all documents received from the seller (receipts, warranty cards, operating instructions) have been preserved.

2. If a gift was added to the product, it must be returned together with the product. At the same time, the gift should also not contain traces of use, its marketable appearance, consumer properties, seals and factory packaging should be preserved. If a loyalty card was issued at the time of purchase, it will be canceled.

3. If, at the time of the exchange, a similar product is not on sale, the consumer has the right:

- buy any other goods that are available, with a corresponding recalculation of the cost,

- get money back in the amount of the value of the returned goods,

- to exchange the product for a similar one at the first arrival of the corresponding product for sale.

4. When returning money, settlements with the buyer are carried out based on the value of the product at the time of its purchase. The money is returned no later than within 7 days from the moment of confirmation of the absence of the fact of violation of warranty obligations on the part of the buyer.

Method of return

The return can be made in two ways:

- return by "Nova Poshta" through the "Easy return" service

- when visiting our showroom at the address: str. Teslyarska 4 (5 minutes from Vasylkivska metro station)

Goods cannot be exchanged in the following cases:

• If the product has been used and has defects or is incomplete.
• More than 14 days have passed since the purchase.
• If the order is individual.